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Frequently Asked Questions

No. You have the legal right to choose any repair shop you trust. Insurance companies may recommend shops within their network, but the final decision is always yours.

A Direct Repair Program (DRP) is a network of repair shops that have agreements with insurance companies. These shops follow insurance guidelines, which can sometimes prioritize cost savings over manufacturer-recommended repair methods.

Yes. We work with all insurance companies. Even though we are not part of a DRP network, we assist in communicating with your provider to ensure your claim is handled properly.

Yes. We work with all insurance companies. Even though we are not part of a DRP network, we assist in communicating with your provider to ensure your claim is handled properly.

Repair timelines vary depending on the extent of damage, parts availability, and insurance approvals. We provide clear timelines and keep you updated throughout the process.

Yes. Our goal is to restore your vehicle to its original condition using manufacturer-recommended repair procedures whenever possible.

First, ensure everyone is safe and contact emergency services if needed. Then:

  • Document the scene with photos
  • Exchange insurance information
  • Contact your insurance provider
  • Reach out to a trusted repair shop like Cavallo Autobody for guidance

No. Appointments are preferred but not necessary. Walk-ins are always welcome. That said, scheduling ahead guarantees a dedicated time with one of our estimators so we can give your vehicle the full attention it deserves.

Yes. We stand behind all of our workmanship for as long as you own your car. If something isn’t right, bring it back and we’ll make it right, no hassle.

Absolutely. We keep you informed at every stage of the repair process so you’re never left wondering about your vehicle’s status.

Yes. From domestic to foreign, economy to luxury, our technicians are trained and equipped to repair virtually every make and model on the road.

Yes. Our team is trained to work on electric and hybrid vehicles, including their high-voltage systems, with the proper safety protocols and equipment.

We can help coordinate a rental vehicle through your insurance company. Contact us when you schedule your repair and we’ll help facilitate making arrangements.

Yes. If your policy includes rental coverage, we’ll work directly with your insurer to set it up so there’s one less thing for you to worry about.

It happens more often than people expect. Once we disassemble your vehicle, hidden damage sometimes appears that wasn’t visible during the initial inspection. We document everything and communicate directly with your insurance representative before proceeding, you won’t be surprised.

Yes. We have dedicated equipment including specialized fixtures and computerized measuring systems designed specifically for aluminum, high-strength steel, and mixed-material vehicles.

Paintless dent repair (PDR) is a technique used to remove minor dents and dings without affecting your vehicle’s paint. It’s faster and more affordable than traditional repair for the right type of damage. Contact us to find out if your vehicle qualifies.

Start Your Claim with Confidence

If you’ve been in an accident, you don’t have to navigate the process alone.

Contact Cavallo